Accreditation from the Better Business Bureau (BBB) acts as a guide to help you choose between roofers and is a reliable source of information – with both customer feedback and how the company in question addresses concerns.
So, how does the BBB rate companies?
The Grading System
The BBB takes into account several factors centered around the company’s marketplace activities as well as its reputation and its customer base. These include:
- The size of the business
- The number of complaints filed against it
- Filed complaints to which the business has responded
- Filed complaints the business has resolved as well as good faith efforts to resolve – even if the customer was not satisfied
- Filed complaints the business failed to resolve
- The age of the resolved complaints
The results of these factors will affect the business’ overall grade, which ranges from A-plus (the highest grade) to F (a failing grade). This rating isn’t restricted to roofers, but to all manner of exterior services and beyond.
Why Does the Grade Matter?
Accredited businesses are transparent to their customers, and their profile at the BBB serves as an unbiased company background for you to check. The BBB also does background checks on all of their business and will provide details in regards to fairness and track record of performance.
Additionally, the BBB posts both positive and negative reviews with their site serving as a neutral platform. You can look up the positive feedback the company has as well as how it resolves complaints and issues.
The BBB’s strict requirements, such as full compliance with their code of business practice and record of honest advertising, means that not all companies get accreditation from them. It’s also rare for the BBB to provide companies with the coveted A-plus rating.
At Tri-County Contracting, we are proud of our A-plus accreditation from the BBB. It’s a testament to our commitment to homeowners. Whether you’re in need of roof replacement or installation, excellent workmanship and your satisfaction are what you’ll get when you work with us.
Get in touch with us at (262) 679-6100 to learn more about our services.